Sale conditions

grupopoolplus.com

grupopoolplus.com is an online project Poolplus, SL
C / Ponce, 29, 03193, San Miguel de Salinas, Alicante
B-53709788
It is noted that the present conditions govern the sale exclusively by grupopoolplus.com of products presented on your web site www.grupopoolplus.com and, as already made clear above, the products that are offered in grupopoolplus.com reserved individuals.
The confirmation of an order for a product offered on the website grupopoolplus.com constitutes acceptance by you of these terms of sale without your signature to confirm such acceptance is necessary.

Clause 1. Price

1.1 - The prices of our products are expressed in euros including all taxes; they do not include handling and shipping costs, the amount of which will be indicated at the time of final confirmation of each order (see delivery conditions).

1.2 - grupopoolplus.com reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time the order is registered.

1.3 - The products will remain the property of grupopoolplus.com until the price is paid in full to grupopoolplus.com.

1.4 - If there is any error in any of the prices (for example, that the product is at 0 € due to some computer failure) and a customer makes a purchase of that product, grupopoolplus.com inform the customer of the situation and the actual price of the product, if you decide to cancel your order, we will proceed with the cancellation and the money will be refunded.

Consumers may request a paper or electronic invoice of the products or services purchased at no cost. They may request it by mail to [email protected].

Clause 2. Procedures Order

Contractual data shall be subject to confirmation and such contractual data shall be collected prior to shipment.

Grupo Poolplus reserves the right to cancel or refuse any order from a customer with whom it has a dispute regarding payment for a previous order.

We undertake to accept your order in accordance with the terms of the general terms and conditions of sale set forth herein.

The customer declares to know and accept the present general conditions of sale before confirming his orders.

Confirmation of an order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by grupopoolplus.com constitute proof of all transactions made between grupopoolplus.com and its customers.

grupopoolplus.com will make every effort to manage all orders.

Clause 3 - Availability

Within this framework, our customers will be provided with indications on the availability of the products at the time each order is processed.

In the event that the product is not available after the processing of an order due to any error with the stock, the customer will be informed by email or telephone of the situation. You will be given the option to cancel your order, cancel only that product (in case you have purchased more items), the possibility to wait until the stock of the product arrives (in case it is not out of stock) or the possibility to purchase a product of similar or superior characteristics.

Clause 4. Payment

4.1 Method of payment

Payment for purchases is made by credit card.

We accept the following credit cards: Visa / Eurocard and Mastercard.

The customer's account will be charged within a maximum of 4 days from the date of the order, which will be considered effective upon confirmation of the agreement between the payment centers.

All purchase transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol.

When you click on the "Validate" button during the order confirmation, our bank verifies the validity of your credit card number and checks that it is not blocked.

grupopoolplus.com does not have in any case access to your bank details and does not store them in its servers. For this reason, you will have to provide them again every time you make a new transaction on our website.

In this way, you get a double protection against abuse and fraud.

Finance your purchase instantly with Aplazame. Buy now and pay later.

In Grupo Poolplus we want to help you buy what makes you be and be better. You can now finance your purchases in our store with Aplazame.

It's fast, simple and secure. Choose your product, select Aplazame as payment method at the end of the purchase process, choose the number of installments and the day of the month in which you want to pay. Aplazame will grant you the credit instantly. Just with your email, your cell phone and your ID number. No paperwork and no small print. What you see is what you will pay, not a penny more!

Financing conditions:

When you apply for the loan you will be asked; to make an initial down payment. The amount of your loan will be the amount of your basket minus that down payment. That is the amount we will finance in the number of installments you choose. For example, a 6 month financing will involve 7 payments, one at the time the credit is granted and 6 payments in each of the 6 months following the purchase.

Payments are made with the card provided by the customer to Aplazame.

The SMS sent by Aplazame for the processing of the credit application has no cost for you.

Bizum

With Bizum you can pay your order through your bank's mobile application. The money will arrive to our account securely and using only your cell phone. To pay for your purchase with Bizum you have to: enter your cell phone, your BIZUM key and finally, validate the purchase with a security code that will arrive by SMS to your cell phone.

Bank transfer

When you select the bank transfer as a payment method, you will receive, along with the confirmation of your order, an e-mail where you will receive the account number to make the bank transfer on behalf of POOLPLUS SL.

The account number is: ES95 3058 2589 5027 2000 2724

It is very important that you indicate in the subject line your order number, as well as your name and surname, and make the transfer within 7 days after the order confirmation date in order to validate it. If there is no proof of payment within this period, the order will be automatically cancelled.

If you wish, you can send us the proof of the transfer [email protected].

In any case, the payment of the order will not be considered effective until our administration department has the bank confirmation of the transfer in our account number.

Any bank commissions are to be paid by the customer when opting for this payment system.

Paypal

To use this payment method it will be necessary to have a PayPal account. Once you have selected this method you will be redirected to your payment gateway, where you must enter your email and password of your private PayPal account.

Clause 5 - Delivery

5.0.1 General

The maximum delivery time is 10 days depending on the product. Please refer to point 5.1 for delivery times. The delivery times of an order vary for each sale and are indicated at the order confirmation stage. They are also mentioned in the order summary message and can be consulted in My account / My orders.

Products are shipped to the address indicated by the customer when placing the order. In order to optimize delivery, we invite the member to indicate an address to which the order can be delivered during normal business hours.

grupopoolplus.com reserves the right to split shipments. Orders are shipped through various logistics operators.

In that case, only the expenses of management and shipment corresponding to an only shipment will be invoiced.

In case of problems with the carrier, grupopoolplus.com may contact the transport service to consult the problem with the shipment to inquire about the problem and the possible delay in delivery of the order.

5.0.2 Problems with the delivery

If the customer is not at the address indicated to receive his package, we normally try to deliver the package to a relative or a person living in the same place.

In case the product is delayed or does not arrive at its destination, the customer can contact our customer service by sending an email through the contact form of grupopoolplus.com.

In case of a return due to the impossibility to deliver the order (incorrect address of the addressee, collection deadline expired...etc.) the customer is automatically notified by email. Without news from you in the next 3 months from the reception of the email, grupopoolplus.com reserves the right to cancel the order.

Clause 5.1. - Delivery times

3 to 4 days: Propellers, chemicals.

From 3 to 7 days: Cleaners, spare parts, filters and pumps, cleaning material, heat pumps and exchangers, exterior material and interior material.

From 3 to 10 days: Salt chlorinators and ph dosers.

From 4 to 7 days: Water treatment houses.

From 4 to 10 days: Gresite, covers.

For the rest of the products that do not fall into these categories, the delivery time is 24-48 days.

Clause 5.2. - Shipping costs

Shipping Cost Gresite VAT Included

2m2 --> 9,90 € 

4m2 --> 19,80 € 

6m2 --> 29,70 € 

8m2 --> 39,60 € 

10m2 --> 49,50 € 

12m2 up to 50m2 --> 50,00 € 50,00 

From 50m2 each m2 x 1,30€.

Shipping cost for water treatment plants, VAT included.

Zone 1 --> Alicante, Murcia, Valencia --> 65,00 € 

Zone 2 --> Madrid --> 75,00 € 

Zone 3 --> Ávila, Guadalajara, Segovia, Toledo, Valladolid, Zaragoza --> 77,00 €

Zone 4 --> Albacete, Burgos, Ciudad Real, Cuenca, Palencia, La Rioja, Salamanca, Soria, Zamora --> 80,00 € 

Zone 5 --> Álava, Barcelona, Castellón, Guipúzcoa, León, Lleida, Navarra, Cantabria, Tarragona, Vizcaya --> 92,00 € 

Zone 6 --> Asturias, Badajoz, Cáceres, Córdoba, Coruña, Granada, Huesca, Jaén, Málaga, Pontevedra, Seville, Teruel --> 99,00 € 

Zone 7 --> Almería, Cádiz, Girona, Huelva, Lugo, Orense --> 128,00 € 

Zone 8 --> Majorca, Menorca, Ibiza --> 198,00 € 

*Shipment of water treatment plants to the Canary Islands and other European countries, please consult us.

SURFACE POOL HOUSES +10€.

Shipping costs of 25€ for:

Monoblock Neptune

Pack Saving Filtration with Alaska Filter + Ecofiltering Glass + Pump

Pack filtration Millennium Plus AstralPool Ref: Filter D.480+1/2CV+3VIDRIO

Pack Filtration Filter + Pump AstralPool + Glass

Sand Filter ESPA Filterkit Plus + Pump ESPA Silen Plus Variable Speed + Glass

Shipping costs 45€ for:

AstralPool Millennium Plus Filtration Pack Ref: Filter D.560+1CV+5Glass

Shipping cost for glass, salt and flint bags

The following products will have a shipping cost of 9,90€ PER SACK, that is to say, this amount will be multiplied by each bag purchased:

Glass filter media

AstralPool Flint Sand

AstralPool flint gravel

Salt for salt electrolysis

Other products. VAT includeS

ECO rate for light and small items and spare parts.

We have free shipping on orders over 300€ with up to 10kg of weight except in shipping to the Balearic Islands, gresite products and booths. If these conditions are not met, the shipping costs shown in this section will be applied.

ECO rate for light and small items and spare parts.

IMPORTANT:

In products with a large weight and/or volume that exceeds what is indicated, an extra cost will be calculated for the transportation service. The client will be informed in advance.

Except tile, purification sheds and handles, products of great weight or volume.

Shipping to other European countries, please consult.

Companies with the intra-community CIF must contact us before placing the order: [email protected]

Clause 6. Right of withdrawal.

- The deadline for the exercise of this right is 14 calendar days from receipt of the product or from the conclusion of the contract in the case of provision of services, without penalties for its exercise;

- The consumer must be reimbursed the total amount of the purchase, i.e. the price of the product plus shipping costs within 14 calendar days from the date on which it has been informed of the decision to withdraw from the consumer contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund.

- The exercise of this right may not be subject to any formality, so that the consumer may be required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of the good condition and functioning of the same).

On the other hand, the consumer will have to pay the shipping costs of returning the goods when he has been previously informed of this.

It would be necessary to make available to users a standardized form for its exercise that can be provided and completed online, with the seller acknowledging its receipt without delay https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555#ai.

It is not possible to make the exercise of the right of withdrawal conditional on the good being returned in its original packaging, but the consumer can always be informed that if it is not returned in the same original packaging the good may suffer a depreciation.

You can download the withdrawal form here.

All returns must be sent to the following address: AVDA. RONDA NORTE 1, 03193 SAN MIGUEL DE SALINAS, ALICANTE

Cash on delivery will not be accepted.

The seller must return all amounts received, including delivery shipping costs within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund, however, if the consumer is the one who makes the return of the good, you may withhold the refund depending on which of the following conditions is met first:

- Until receipt of the goods or

- Until the consumer provides proof of return of the good such as proof from the shipping company.

EXCLUSIONS:

Taking into account Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws indicates that: The right of withdrawal shall not apply to contracts relating to:

(c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

Clause 7. Products.

The products offered comply with the Spanish legislation in force and the standards applicable in Spain.

The company grupopoolplus.com will make every effort to ensure that the photographic images of their products faithfully represent the products offered. Also, each product is accompanied by an exact description of its main characteristics. In case there is an obvious lack of correspondence between the characteristics of the product and its representation, the member will be able to return it and request a refund.

Clause 8. Guarantee Consumer Goods. 

The company grupopoolplus.com will make every effort to ensure that the photographic images of their products faithfully represent the products offered. Also, each product is accompanied by an exact description of its main characteristics. In case there is an obvious lack of correspondence between the characteristics of the product and its representation, the member will be able to return it and request a refund.

- In the event of any lack of conformity at the time of delivery of the good, the entrepreneur shall be liable to the consumer for the faults that become apparent during a period of three years from the delivery, which shall be deemed to have been made on the day that appears on the invoice or receipt of purchase, or on the delivery note if this is later.

- It will be presumed that the lack of conformity that is manifested in the two years following the delivery of the good already existed when it was delivered.

Rights of consumers and users:

- By means of a simple declaration, the consumer may demand that the entrepreneur remedy the lack of conformity, reduce the price or terminate the contract.

For the good to be brought into conformity, the consumer may opt for repair or replacement, unless one of these two options is impossible or involves disproportionate costs for the entrepreneur.

These measures must meet the following requirements:

- They shall be free of charge for the consumer, including the costs that are necessary for the goods to be brought into conformity, especially the costs of shipping, transport, labor or materials.

- They shall be carried out within a reasonable time from the time the entrepreneur has been informed of the lack of conformity and without major inconvenience to him.

The consumer shall place the good at the disposal of the entrepreneur, who shall take it back at his expense in the way that generates the least inconvenience for the consumer depending on the type of good.

He shall not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement.

The entrepreneur, for his part, will recover the good at his own expense, remove the non-conforming goods and in the case of goods that have been installed, will remove them and proceed to install the repaired or replaced good, assuming the costs arising therefrom.

It will provide the consumer with documentary evidence of the delivery of the good by the consumer stating the date of delivery and the lack of conformity, as well as documentary evidence of the delivery of the good already in conformity to the consumer, which must also state the date of delivery and description of the corrective measure carried out.

The consumer may also demand a price reduction or termination of the contract. 

The price reduction will be proportional to the difference between the value that the good would have had at the time of delivery if it had been in conformity, and the value that the delivered good has at the time of delivery. The resolution will not proceed when the lack of conformity is of minor importance.

The consumer may opt for the same provided that the following requirements are met:

- When the measure to bring the goods into conformity proves impossible or disproportionate.

- The entrepreneur has not carried out the repair or replacement or has not carried them out correctly.

- Any lack of conformity appears in the repaired or replaced good.

- The lack of conformity is of such gravity as to justify one of the two options.

- The entrepreneur has declared or it appears from the circumstances that he will not bring the goods into conformity within a reasonable time or without major inconvenience to the consumer.

 The entrepreneur shall reimburse the consumer as a result of the choice of this measure the price paid for the goods upon receipt of the goods or, where appropriate, of proof provided by the consumer that he has returned the goods.

The consumer or user shall return the goods to the entrepreneur at the latter's expense.

- The consumer may suspend the outstanding payment of the price until the entrepreneur fulfills his obligations.

- He may also request the remedy of the lack of conformity, the reduction of the price or the termination of the contract, if, as a result of the infringement of third party rights, the use of the good is prevented or limited.

- The consumer shall not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement.

- Whether he requests the remedy of the lack of conformity, price reduction or termination of the contract, he may claim damages if appropriate.

In addition to this information, the consumer should be aware that there may be conditions of after-sales services and commercial guarantees.

Clause 9. Modifications

The information appearing on this website is current as of the date of its last update. grupopoolplus.com reserves the right to update, modify or delete information on this website. You may not alter, change, modify, or adapt this website.

grupopoolplus.com reserves the right to modify unilaterally the general conditions of sale, as well as the conditions and terms of use of this web page. Any modification of the same ones will be announced conveniently. The entry into force of the modifications of the conditions of use will take place from the moment of its publication in this web page.

Clause 10. Protection of personal data

The visit to this website does not imply that the user is obliged to provide any information about himself/herself. In the event that the user provides any personal information, the data collected will be used for the purpose, in the manner and with the limitations and rights contained in Law 15/1999, of Protection of Personal Data.

The purposes for which the data will be collected will be specified in the data form itself, including the management of the registration as a user, sending commercial information of future campaigns, products and / or services by mail or by electronic means, including SMS, as well as conducting surveys. Users who provide personal data, unequivocally consent to the incorporation of their data in a file for which grupopoolplus.com is responsible, as well as the computerized treatment or not of the same.

grupopoolplus.com has adopted the necessary technical and organizational measures to ensure the security and integrity of the data, as well as to avoid its alteration, loss, treatment or unauthorized access. Users whose data are subject to processing may freely exercise their rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization, without retroactive effect in the terms specified in Law 15/1999 on the Protection of Personal Data, in accordance with the legally established procedure.

These rights may be exercised by writing to the email address [email protected]

At the time of collecting the data, the voluntary or compulsory nature of the data to be collected will be indicated.

Access to this web site may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that will later be read only by the server that implemented it. Cookies generally have a limited duration in time. No cookie on this web site allows the user's telephone number, e-mail address or any other means of contact to be contacted. No cookie on this web site can extract information from the user's hard drive or steal personal information. The only way, on this web site, that a user's private information can be part of the cookie file is for the user to personally give that information to the server. Those users who do not wish to receive cookies or want to be informed of their attachment can configure their browser to that effect.

grupopoolplus.com will be able to facilitate nominative data to its commercial partners.

In this way, the user will be able to receive commercial offers from third parties. In this regard, it is specified that, unless expressly rejected by the user, grupopoolplus.com may provide the user's data to its business partners. However, with regard to the customer's email address, grupopoolplus.com may only use or provide this address to its partners with the express permission of the user.

Of course, the user may at any time cancel such authorization, communicating his refusal by email at the following address: [email protected]

Clause 11. Section Navigation, access and security.

The access and navigation in this web supposes to accept and to know the legal warnings, conditions and terms of use contained in it. grupopoolplus.com makes the maximum efforts so that the navigation is carried out in the best conditions and to avoid the damages of any type that could be caused during the same one.

This web has been designed to support the most used browsers (explorer, chrome, firefox, safari, opera).

grupopoolplus.com is not responsible for the damages, of any nature, that could be caused to the users by the use of other browsers or different versions of the browsers for which the web page has been designed. The access to this web is done in a non secure environment, so the information is transmitted in a non encrypted way.

grupopoolplus.com is not responsible for any damage that may be caused to users by improper use of this website.

Clause 12. Intellectual Property

All the information contained in www.grupopoolplus.com, as well as its graphic design and the codes used, are protected by copyright and other protection rights included in the Royal Legislative Decree 1/1996, of April 12, which approves the Revised Text of the Law of Intellectual Property.

Intellectual Property. These rights belong exclusively to grupopoolplus.com, or its licensors, therefore, is expressly excluded any act of reproduction, distribution, transformation or public communication, as well as any kind of transfer, all or part of the content of this site, and in general of any object that under current legislation is protectable by the rules of intellectual property.

All website content and all content available through the services provided, including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as their selection and arrangement (the "Content") are the exclusive property of grupopoolplus.com, or its licensors, with all rights reserved. No part of the Content of the website may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, posted, transmitted or sold in any form or by any means, in whole or in part, without the prior written consent of grupopoolplus.com.

Provided that the user is entitled to use the website, grupopoolplus.com grants a limited license to use and access the website and the Content of the website and to download legitimately and only for personal and non-commercial use, the content thereof, provided that all copyright and intellectual property warnings are kept intact. You may not upload or republish Website Content on any Internet, Intranet or Extranet site or integrate the information into any database or compilation. Any other use of the Website Content is strictly prohibited.

Clause 13. Trademarks

All trademarks, logos and anagrams displayed on this site are the property of grupopoolplus.com or third party companies. It is expressly forbidden to use, without prior consent, any element of www.grupopoolplus.com that is subject to protection under current legislation relating to industrial property. In particular, you may not use trademarks, trade names, business signs, names, logos, slogans or any distinctive sign belonging to grupopoolplus.com without the written permission of grupopoolplus.com or third party company.

All website content and all content available through the services provided, including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as their selection and arrangement (the "Content") are the exclusive property of grupopoolplus.com, or its licensors, with all rights reserved. No part of the Content of the website may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, posted, transmitted or sold in any form or by any means, in whole or in part, without the prior written consent of grupopoolplus.com.

Provided that the user is entitled to use the website, grupopoolplus.com grants a limited license to use and access the website and the Content of the website and to download legitimately and only for personal and non-commercial use, the content thereof, provided that all copyright and intellectual property warnings are kept intact. You may not upload or republish Website Content on any Internet, Intranet or Extranet site or integrate the information into any database or compilation. Any other use of the Website Content is strictly prohibited.

Clause 14. Applicable law and jurisdiction.

The General Conditions of Sale set forth herein are subject to Spanish law. In case of dispute over the interpretation, execution or validity of these general conditions of sale, the courts of the place of residence of the consumer shall have jurisdiction.

www.grupopoolplus.com is administered by the company:

Poolplus, S.L., with registered office at.

C / Ponce, 29, 03193, San Miguel de Salinas, Alicante

Poolplus, S.L. 2014 ©All Rights Reserved.

PRIVACY POLICY

The visit to this web site does not imply that the user is obliged to provide any information about himself. In the event that the user provides any personal information, the data collected will be used for the purpose, in the manner and with the limitations and rights contained in Law 15/1999, of Protection of Personal Data.

The purposes for which the data will be collected will be specified in the data form itself, including the management of the registration as a user, sending commercial information of future campaigns, products and / or services by mail or by electronic means, including SMS, as well as conducting surveys. Users who provide personal data, unequivocally consent to the incorporation of their data in a file that will be responsible for the company Poolplus, S.L., as well as the computerized treatment or not of them.

grupopoolplus.com has adopted the necessary technical and organizational measures to ensure the security and integrity of the data, as well as to prevent its alteration, loss, or unauthorized access. Users whose data are subject to processing may freely exercise their rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization, without retroactive effect in the terms specified in Law 15/1999 on the Protection of Personal Data, in accordance with the legally established procedure. These rights may be exercised by writing to the email address [email protected], and also by mail at the address C/ Ponce, 29, 03193, San Miguel de Salinas, Alicante.

At the time of proceeding to the collection of data, the voluntary or mandatory nature of the data to be collected will be indicated.

Access to this web site may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user for the server to remember certain information that later only the server that implemented it will read. Cookies generally have a limited duration in time. No cookie on this web site allows the user's telephone number, e-mail address or any other means of contact to be contacted. No cookie on this web site can extract information from the user's hard drive or steal personal information. The only way, on this web site, that a user's private information can be part of the cookie file is for the user to personally give that information to the server. Those users who do not wish to receive cookies or want to be informed of their attachment can configure their browser to that effect.

grupopoolplus.com will be able to facilitate nominative data to its commercial partners.

In this way, the user will be able to receive commercial offers from third parties. In this regard, it is specified that, unless expressly rejected by the user, grupopoolplus.com may provide the user's data to its business partners. However, with regard to the customer's email address, grupopoolplus.com may only use or provide this address to its partners with the express permission of the user.

Of course, the user may at any time cancel such authorization, communicating his refusal by email at the following address: [email protected]