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General aspects

The maximum delivery time once the order is confirmed will be fifteen working days. Delivery times vary an order for each sale and are shown in order confirmation phase. Also mentioned in the message recapitulation of the order and are available on My Account / My Orders.

Products are shipped to the address specified by the customer during the order. In order to optimize the delivery, invite the member to indicate a direction in which the order can be delivered during normal business hours.

grupopoolplus.com reserves the possibility of splitting up consignments. Orders are shipped via various logistics operators.
In that case, only the shipping and handling costs corresponding to a single shipment will be billed.
grupopoolplus.com not assume any responsibility for the consequences of any delay in shipping.

 

Problems with delivery

If the client is not in the direction indicated to receive your package, it usually tries to deliver the package to a family member or a person living in the same place. Otherwise, it is left in the mailbox a notification with which you can withdraw your parcel transportation provider for approximately 15 days.
The moment you receive your package, you must:
- Check the conformity of the goods received at the time of delivery.
- Report any abnormalities in the purchase order, stating your reservations and including your signature.
- Confirm by registered letter with acknowledgment of receipt such reserves to the carrier within three working days.

Please forward if necessary items, you must submit a request for reimbursement from our services (contact form) within seven days of delivery. Once this period has elapsed, no claim will be accepted.

If the product is delayed or does not reach its destination, the client can contact our customer service by sending an email through the contact form grupopoolplus.com.

In case of a refund due to the inability to deliver the order (wrong recipient address, collection period ended ... etc.) The customer is automatically notified by email. No news from you within the next 3 months from receipt of the email, grupopoolplus.com reserves the right to cancel the order.